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ISSN 1996-1065 [Online]
ISSN 1818-1139 [PRINT] |
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Special Issue October 2008 |
| Title: |
A Simulation Modelling-Based Investigation of the Impact of IT
Infrastructure on Business Process Reengineering |
| Authors: |
Innocent Baguma,
Joseph K. Ssewanyana
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| Published: |
© IJCIR Special Issue October 2008, PP. 8-20 |
| Language: | English |
Abstract:
The literature on business process reengineering (BPR) has promoted business process reengineering as an
essential element in helping organizations to achieve their goals. The literature has further claimed that
Information Technology (IT) is a major enabler of business process reengineering. Despite all these claims,
there has been hardly any effort to demonstrate the interrelationship between business process and
information technology infrastructure, and which modeling technique can be used to demonstrate the
relationship. This paper investigates how simulation modeling can demonstrate the impact of IT
infrastructure on business process. The dynamic synthesis methodology is used with data collected from
five commercial banks. The same collected data is used to validate the model. The results indicate that
network infrastructure and data integration were significantly related to the process improvement thrust,
such that network infrastructure is critical in improving business processes and enhancing customer service.View full Article
| General Terms: |
Modeling, Simulation, Business process reengineering
Additional Key Words and Phrases: business process reengineering, simulation modeling, dynamic
synthesis methodology, IT infrastructure and business process reengineering
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| Categories and Subject Descriptors: | H [Information systems], H.1 Models and Principles, H.1.1 Systems
and Information Theory – General system theory; I [Computing methodologies], I.6 Simulation and
modeling, I.6.1 Simulation theory, I.6.4 Model validation and analysis, I.6.5 Model development, 1.6.6
Simulation output analysis |
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